Privacy Policy
Effective Date: September 5, 2025
SilkTears™ (“Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website silktears.com, create an account, or interact with us online.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
- Personal Information: Name, email address, phone number, shipping/billing address, payment details, and account login credentials.
- Order and Registration Data: Information you provide when creating an account, placing an order, or subscribing to updates.
- Non-Personal Information: Browser type, device identifiers, IP address, cookies, analytics data, and usage trends.
- Health-Related Inquiries: Only if you voluntarily provide information in a contact form or message. Such information is not stored as medical records and is used solely to respond to your inquiry.
2. How We Use Your Information
We use information for the following purposes:
- To process and fulfill orders.
- To create and manage user accounts.
- To respond to customer service inquiries.
- To communicate updates, promotions, or product information (you may opt out at any time).
- To comply with legal and regulatory obligations, including FDA requirements regarding adverse event reporting.
- To improve site functionality and marketing, in compliance with applicable law.
3. Sharing of Information
We do not sell your personal information. We may share your information only with:
- Service Providers: Vendors who provide hosting, shipping, payment, analytics, or support services.
- Legal Compliance: If required by law, regulation, subpoena, or government request.
- Business Transfers: In connection with a merger, acquisition, or asset sale.
4. Cookies & Tracking
We use cookies and similar technologies to improve your browsing experience, personalize content, and analyze traffic. You can adjust cookie settings in your browser; however, some features may not function without them.
5. Data Retention
We retain personal information as long as necessary to fulfill orders, maintain accounts, comply with legal requirements, and resolve disputes.
6. Data Security
We use commercially reasonable safeguards, including encryption and secure servers, to protect personal data. However, no method of transmission over the Internet is completely secure.
7. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
- Access, update, or delete your personal information.
- Opt out of promotional communications.
- Request a copy of your data.
- Restrict certain types of processing.
To exercise these rights, please contact us at 800-579-1108.
8. Children’s Privacy
This site is not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
9. Health and Medical Disclaimers
This website and its forms are not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your healthcare provider with any questions regarding a medical condition.
Do not submit sensitive medical information through the website unless necessary for customer service. Such submissions are not treated as medical records.
If you experience an adverse reaction related to our product, please report it directly to us at “info@silktears.com” / “800-579-1108” or to the FDA MedWatch program.
10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted with a revised “Effective Date.” Continued use of our website constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy, please contact us at:
SilkTears™, Inc.
Maple Grove, MN 55311
800-579-1108